Return & Refund Policy
· Mentioned your issue for the return.
· You will receive a form for return.
· Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.
· Pack your AutoX parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the Return Label on top of the return package.
· Send through Pakistan Post to our given address.
Conditions for Returns
1. The product must be unused, unworn, unwashed and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of AutoX packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
2. Please note that some products are not eligible for a return if the product is”No longer needed”
3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims.
Automotive & Motorcycles
AutoX items: 7 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
Conditions for Returns
1. The product must be unused, unworn, unwashed and without any flaws. Only top covers can be use once to check the size.
2. The product must include the original tags, user manual, warranty cards, freebies and accessories
3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of AutoX packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
4. NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control.
|Modes of Refund||Description|
|AutoX Wallet||The AutoX Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the AutoX Wallet. All orders paid through Cash on Delivery (COD) or Easypaisa Shop (OTC) will only be refunded to the AutoX Wallet.|
|Refund Voucher||Vouchers will be sent to the customer registered email ID on AutoX and can be redeemed against the same email ID.|
|Debit Card or Credit Card||If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by AutoX, please contact your personal bank.|
|Easypaisa Wallet||If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed:i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.|
|Bank Deposit||The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options.|
Pre-Paid Orders Failed/False Delivery Refund Grid:
|Payment Method||Refund Option||Refund Time|
|Debit/Credit Card||Debit/Credit Card||25 Working Days|
|HBL Direct Transfer||HBL Account||20 Working Days|
|AutoX Wallet||AutoX Wallet||16 Working Days|
|AutoX Refund Voucher||Refund Voucher||17 Working Days|